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Are you a new staff or student? Here’s a one-stop page with all the relevant documents and information you need to know.
International Travel Advisory
For NUS Travellers
What You Need to Know as NUS Travellers
You are:
Student Traveller
This section contains the key information relevant to a student traveller undertaking a university-approved trip.
Active Involvement in the International SOS Programme
- Download the International SOS Assistance Mobile Application and register with your first name and last name as reflected in your passport
- Ensure that your trip is reflected in the Assistance Mobile Application. Traveller can manually enter the trip details on the app
- Ensure that the contact details, particularly your overseas handphone number, are accurate
- Use the Assistance Application to call the Assistance Centre and also save the International SOS Call Centre Hotline Number +65 6338 7800. Please note that call charges apply, including possible international calling charges
- Read and acknowledge communications (sms, call or email) sent by International SOS
Be Part of an University Approved Trip
- Ensure that the overseas trip has been approved by a relevant NUS department. Check when in doubt
- Deviations from the approved itinerary may not be covered by the NUS Travel Insurance or the International SOS Programme. Support provided by NUS in such instances may also be limited
- Save the contact details of the relevant NUS department and/or staff
Personal Responsibility and Travel Insurance Awareness
- Refer to the Student Insurance Portal for all insurance related matters, particularly for claims
- Know the coverage for the NUS Student Travel Insurance, including the relevant policy number: Student – 92326313
- Be aware that outpatient claims are on a re-imbursement arrangement. Prepare extra cash for emergency
- Comply with any travel directives issued by the Singapore authorities and/or the University
Staff Traveller
This section contains the key information relevant to a staff traveller undertaking a university-approved trip.
Be familiar with the International SOS Programme
- Download the International SOS Assistance Mobile Application and register with your first name and last name as reflected in your passport
- If booked through NUS Travel Management Company, check if the trip details are reflected in the Assistance App
- Add travel itinerary through the Assistance App whenever necessary
- Use the Assistance Application to call the Assistance Centre and also save the International SOS Call Centre Hotline Number +65 6338 7800. Please note that call charges apply, including possible international calling charges
- Read and acknowledge communications (sms, call or email) sent by International SOS
Official Work Purposes for Trip
- Ensure that the overseas trip is for official work purposes which are documented and approved by a relevant department
- Deviations from the approved itinerary may not be covered by the NUS Travel Insurance or the International SOS Programme. Support provided by NUS in such instances may also be limited
- Save the contact details of the relevant NUS department and/or staff
Personal Responsibility and Travel Insurance Awareness
- Know the NUS Group Business Travel, including the relevant policy number: Staff – 92316214
- Understand the Travel Insurance Coverage. Outpatient claims are on a re-imbursement arrangement
- Contact Chubb, NUS Travel Insurer, for queries and support regarding Insurance. Information about Insurer and claims can be found here
- Comply with any travel directives issued by the Singapore authorities and/or the University
Traveller Next-of-Kin (NOK)
The Traveller Next-of-Kin plays an important role in emergency response. It is the responsibility of the traveller to ensure that the Next-of-Kin’s contact details are up-to-date in the Staff Database (Staff) or shared with the overseas programme’s Supervising Officer (Student).
Role within the International SOS Programme
- A call agent from International SOS may reach out to the NOK to authorise NUS and International SOS to act for the traveller if the traveller is unable to provide the authorisation
- Call International SOS on behalf of the traveller when the Traveller is unavailable
- Be in regular contact with the NUS Emergency Contact Point during any emergency involving traveller
Be Aware of Traveller's Itinerary
- Keep in regular contact with traveller when travelling
- Note the latest known location of traveller
Save the Contact Details of NUS Staff (Emergency Contact Point)
- Check with traveller to identify the correct contact person in NUS
- In most cases, Staff traveller – Department’s Travel Admin or HR Business Partner; Student traveller – Overseas Programme Supervising Officer
- Save NUS Emergency Hotline: +65 6874 1616
Table of Common Issues Faced Overseas
The table is intended to be a general guide to inform decision-making at the point of incident or issue. For Travel Insurance coverage, please refer to the respective NUS Travel Insurance pages and contact Chubb for the most accurate advice. NUS will strictly follow the benefits provided under the NUS Travel Insurance. If outpatient is on a reimbursement basis, NUS is not liable to pay upfront on behalf of the NUS Traveller.
| Issue | Cost | Type | Travel Insurance Coverage | Use Intl.SOS |
|---|---|---|---|---|
|
Repatriation of Mortal Remains |
Yes |
Medical |
Covered Upfront |
Yes |
|
Outpatient Medical Care |
Yes |
Medical |
Reimbursement Basis |
Maybe |
|
Inpatient Medical Care |
Yes |
Medical |
Covered Upfront |
Yes |
|
Medical Fee Support (Medical Expense Guarantee) |
Yes |
Medical |
Not Covered |
Yes |
|
Medical Evacuation and Repatriation |
Yes |
Medical |
Covered Upfront |
Yes |
|
Dispatch of Medication and Medical Supplies |
Yes |
Medical |
Not Covered |
Maybe |
|
Medical and Dental Referral |
No |
Medical |
N.A |
Maybe |
|
Emergency & Routine Medical Advice |
No |
Medical |
N.A |
Maybe |
|
Emotion Support (Short-term Counselling) |
No |
Medical |
N.A |
Maybe |
|
Safety Concerns (Security Arrangements) |
Yes |
Security |
Not Covered |
Yes |
|
Security Evacuation and Repatriation |
Yes |
Security |
Not Covered |
Yes |
|
Security Advice and Assistance |
No |
Security |
Not Covered |
Yes |
|
Advance of Emergency Cash |
Yes |
Travel |
Not Covered |
Maybe |
|
Lost Documents & Assistance (Advice Only) |
No |
Travel |
Depends |
Maybe |
|
Emergency Call Charges |
Yes |
Travel |
Depends |
No |
|
Legal Referral |
No |
Travel |
Depends |
Maybe |
|
Programme Related Matters |
No |
NUS |
N.A |
No |
Medical
| Issue | Cost | Travel Insurance Coverage | Use Intl.SOS |
|---|---|---|---|
|
Repatriation of Mortal Remains |
Yes |
Covered Upfront |
Yes |
|
Outpatient Medical Care |
Yes |
Reimbursement Basis |
Maybe |
|
Inpatient Medical Care |
Yes |
Covered Upfront |
Yes |
|
Medical Fee Support (Medical Expense Guarantee) |
Yes |
Not Covered |
Yes |
|
Medical Evacuation and Repatriation |
Yes |
Covered Upfront |
Yes |
|
Dispatch of Medication and Medical Supplies |
Yes |
Not Covered |
Maybe |
|
Medical and Dental Referral |
No |
N.A |
Maybe |
|
Emergency & Routine Medical Advice |
No |
N.A |
Maybe |
|
Emotion Support (Short-term Counselling) |
No |
N.A |
Maybe |
Travel Assistance
| Issue | Cost | Travel Insurance Coverage | Use Intl.SOS |
|---|---|---|---|
|
Advance of Emergency Cash |
Yes |
Not Covered |
Maybe |
|
Lost Documents & Assistance (Advice Only) |
No |
Depends |
Maybe |
|
Emergency Call Charges |
Yes |
Depends |
No |
|
Legal Referral |
No |
Depends |
Maybe |
Security Assistance
| Issue | Cost | Travel Insurance Coverage | Use Intl.SOS |
|---|---|---|---|
|
Safety Concerns (Security Arrangements) |
Yes |
Not Covered |
Yes |
|
Security Evacuation and Repatriation |
Yes |
Not Covered |
Yes |
|
Security Advice and Assistance |
No |
Not Covered |
Yes |
NUS Assistance
| Issue | Cost | Travel Insurance Coverage | Use Intl.SOS |
|---|---|---|---|
|
Programme Related Matters |
No |
N.A |
No |
Dealing with an Issue Overseas
Possibly Life-Threatening or Life-Threatening
- Call the International SOS Hotline through the Assistance Application or at +65 6338 7800
- Alternatively, call NUS Emergency Hotline at +65 6874 1616
- Reach out to relevant NUS Staff once the assistance case is documented
Affects Health and Safety (Non Life-Threatening)
- Self-source for solutions first. A quick online search or checking with friends/family may help traveller identify a suitable solution
- Utilise overseas resources (e.g. Exchange University, Overseas Singapore Societies, Overseas Organisations)
- Call the International SOS Hotline through the Assistance Application or at +65 6338 7800
General Matters (Inc. Travel Issues and Programme Matters)
- Self-source for solutions first. A quick online search or checking with friends/family may help traveller identify a suitable solution
- Utilise overseas resources (e.g. Exchange University, Overseas Singapore Societies, Overseas Organisations)
- If it is programme related, contact relevant NUS Department
- Call the International SOS Hotline through the Assistance Application or at +65 6338 7800
Mental Wellbeing
- Locate available local resources. Partner organizations and schools are likely to have local resources on mental health
- Call the International SOS Hotline through the Assistance Application or at +65 6338 7800 and request for mental wellbeing assistance
- Use NUS Health and Wellbeing Resources, including its hotline
Insurance Matter and Financial Concerns
- For travel insurance advice and claims matter, contact Chubb for accurate advice
- For Student Travel Insurance coverage, please refer to the Student Insurance Portal
- For Staff Travel Insurance (Group Travel) coverage, please refer to the Medical & Insurance Section, Staff Portal
- For financial concerns and difficulties, please reach out to your respective admin staff
- Emergency Phone Charges may be claimable against the Travel Insurance. Prepare the phone bill and the Intl.SOS case number for submission.